We want you to be fully satisfied with your purchase. If something isn't right, we're here to help.
Return Eligibility
You have 30 days from the date you receive your item to request a return.
To qualify for a return, your item must be:
Unused and in the same condition you received it
In its original packaging, with tags (if applicable)
Accompanied by your receipt or proof of purchase
How to Start a Return
Contact us at aseelhouseofficial@gmail.com to request a return. Once approved, we'll provide instructions on how and where to send your item back.
⚠️ Please note: items returned to us without an approved return request will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at aseelhouseofficial@gmail.com with photos of the issue so we can resolve it quickly.
Items That Cannot Be Returned
The following items are not eligible for return:
Perishable goods
Custom or personalized orders
Personal care/hygiene items
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If you're unsure whether your item qualifies, feel free to reach out before placing your order.
Exchanges
To exchange an item, please return your original item first. Once your return is approved, you can place a new order for the item you'd like instead.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
Since we currently accept Cash on Delivery (COD) payments only, approved refunds will be processed via bank transfer to the account details you provide, within 10 business days of approval.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at aseelhouseofficial@gmail.com.